We begin monitoring with the BrainBox, which is connected back to all of your equipment that is on your local site and it is also connected back to the NOC.
When there is an issue or problem and the issue hits a certain threshold it automatically opens up a ticket in our network operating center. The network operating center collects all of this information in real time and when an issue reaches a certain level you get a ticket that opens up and we begin to look at it more closely. So you may not even know that you have a problem, but we can see that you have a problem and address it.
Once the probes are installed and the agents are on all the devices and PCs, including your remote mobile devices, we begin monitoring the nervous system. The BrainBox is connected back to all of your equipment that is on your local site and it is also connected back to the NOC. We can now actively look at the CPU, the disc utilization, how much network usage is happening from each device and a whole array of various factors that we are watching within your system.
And when there is an issue or problem and the issue hits a certain threshold it automatically opens up a ticket in our network operating center. The network operating center collects all of this information in real time and when an issue reaches a certain level you get a ticket that opens up and we begin to look at it more closely. So you may not even know that you have a problem, but we can see that you have a problem and address it.
The WiredIQ BrainBox is implemented and supported by the finest IT companies, managed services providers, and telecom providers throughout the world. Our 2 Network Operating Centers also offer around the clock 24x7x365 support.
World Class SOC
We maintain 2 NOCs which provides support 24x7x365 and have over 10,000 end points under management as well as service capacity in 175 data centers around the world. We also provide global on-site support and installation capability through our partnership with USSI Global.
Monitored and Managed
Our network security products are monitored and managed around the clock by our NOC and backed up with a team of 48 Security Analysts, Cybersecurity Engineers, Network Engineers and Software Developers located in Dublin OH. Dell Service Partnership, Level 1 PCU Service Provider.
TMA 5 Diamond Premise Security Monitoring Center
Our Premise Security monitoring facilities provide redundant infrastructure to ensure we are always there when you need us. Multi-tiered power systems, fiber loops, hardware systems, and operating protocols are all in place to provide you with Alarm monitoring, Access Control as well as automated and live Surveillance monitoring around the clock.
